Cancellation policy
Welcome to Indyancart. This Purchase Options Cancellation Policy explains the terms related to cancellation of subscription-based purchases, recurring orders, and other purchase options available on our website.
By selecting a subscription, recurring delivery, or other purchase option at checkout, you agree to the terms outlined below.
Subscription & Recurring Orders
Certain products on Indyancart may be offered as subscription-based or recurring purchases for customer convenience. By placing a recurring order, you authorize Indyancart to charge your selected payment method automatically at the selected delivery frequency unless cancelled.
Cancelling Subscription Orders
Customers may cancel their subscription or recurring purchase at any time before the next billing cycle.
To request cancellation, please contact us at:
Email: support@indyancart.com
Please include:
- Your full name
- Order number or subscription reference
- Registered email address
- Cancellation request details
Cancellation requests submitted after an order has already been processed or shipped may apply only to future recurring orders.
Cancellation Processing Time
Subscription cancellation requests are typically processed within 1–3 business days.
You will receive a confirmation email once your subscription has been successfully cancelled.
Orders Already Processed or Shipped
If a recurring order has already been processed, packed, or shipped before the cancellation request is received:
- The current order may not be cancelled
- Cancellation will apply to future recurring orders only
- Customers may still request a return according to our Return & Refund Policy, if eligible
Failed or Declined Payments
If an automatic payment fails or is declined:
- Your subscription may be paused or cancelled automatically
- Indyancart reserves the right to retry payment processing
- Future deliveries may be delayed until payment is successfully completed
Modifying Subscription Details
Customers may request changes to:
- Delivery frequency
- Shipping address
- Product quantity
- Payment method
Please contact our support team before the next scheduled billing date to request modifications.
Refunds for Subscription Orders
Refund eligibility for subscription or recurring orders is subject to our standard Return & Refund Policy.
Refunds are not provided for:
- Orders already consumed or used
- Delivered products not eligible for return
- Cancellation requests submitted after shipment unless otherwise approved
Contact Information
If you have any questions regarding this policy, please contact us using the details below:
Business Name: Indyan Cart LLC
Website: Indyancart
Address: 400 Riverview Plaza, Suite 104, Trenton, New Jersey 08611, USA
Phone: +1 818-575-6500
Email: Support@indyancart.com
Business Hours:
Monday to Saturday — 9:00 AM to 6:00 PM (EST)
Response Time:
We aim to respond to all inquiries within 24 business hours.