Refund policy

Thank you for shopping with Indyancart. Customer satisfaction is important to us, and we are here to assist you if you are not completely satisfied with your purchase.

Non-Delivery of Orders

If your order is not delivered within the expected delivery timeframe, please contact our support team. We will investigate the shipment with the carrier and work to resolve the issue as quickly as possible.

If the issue cannot be resolved, a refund or replacement may be issued after review and approval of your claim.

Damaged, Incorrect, or Incomplete Orders

If you receive a damaged, incorrect, defective, or incomplete order, please contact us within 14 days of delivery.

To help us process your request quickly, please provide:

  • A clear photo of the outer packaging
  • Photos of the received items
  • Your order number
  • A brief explanation of the issue

Based on the issue reported, we may offer a replacement, store credit, or refund depending on product availability and claim verification.

Returns

You may request a return within 14 days from the date of delivery.

Return conditions:

  • Products must be unused, unopened, and in original sealed packaging
  • Items must be returned in the same condition as received
  • A valid invoice or proof of purchase is required

Opened, used, or damaged products are not eligible for return.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping charges unless the item received was damaged, defective, or incorrect
  • Original shipping charges are non-refundable
  • Return shipping costs may be deducted from the refund amount where applicable

We recommend using a trackable shipping service, as Indyancart is not responsible for lost return shipments.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Refunds are generally processed within 4–10 business days
  • Processing times may vary depending on your bank or payment provider

For damaged or incorrect items, a full refund may be issued after verification.

Order Cancellations

Orders may be cancelled within 12 hours of placing the order.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Contact Information

If you have any questions regarding this policy, please contact us using the details below:

Business Name: Indyan Cart LLC
Website: Indyancart
Address: 400 Riverview Plaza, Suite 104, Trenton, New Jersey 08611, USA
Phone: +1 818-575-6500
Email: Support@indyancart.com

Business Hours:
Monday to Saturday — 9:00 AM to 6:00 PM (EST)

Response Time:
We aim to respond to all inquiries within 24 business hours.